Shipping Policy

At Family Hut, we are committed to delivering your favorite groceries quickly, reliably, and affordably. Our Shipping Policy outlines everything you need to know about how we get your orders from our store to your doorstep.

Delivery Areas

We deliver to all major cities and regions across Japan, ensuring that every customer can enjoy our high-quality products. Remote areas may have extended delivery times, but rest assured, we aim to reach you wherever you are.

Shipping Costs

• Shipping within 0 to 3km Price 500
• Shipping within 3 to 5km Price 600
• Shipping within 5 to 7km Price 700
• Shipping within 7 to 10km Price 800

Packing and Handling

We take great care in packing your items to ensure they arrive fresh and intact. For perishable items, we use insulated packaging with ice packs when necessary.

Delivery Conditions

• Please ensure someone is available to receive the package during the selected time slot.
• If you miss a delivery, our courier will leave a notification for rescheduling.

Delivery Restrictions

• Orders containing alcohol or age-restricted items require proof of age upon delivery.
• Certain remote areas may not be eligible for same-day or express delivery services.

Shipping Policy for Returns and Refunds

If there’s an issue with your order, such as damaged or incorrect items, please refer to our Refund and Returns Policy. Shipping costs for returns due to our error will be covered by Family Hut.

Sustainability Commitment

We’re committed to eco-friendly practices, using recyclable and biodegradable packaging materials whenever possible to reduce environmental impact.

Contact Us for Assistance

For any questions regarding your delivery, contact us at:

• Email: familyhutjp@gmail.com
• Phone: +81 070-9174-1274
• Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM

At Family Hut, we strive to make your online grocery shopping experience seamless and stress-free. Shop now and enjoy fast, reliable delivery of brilliant quality items, right to your door!